When you use our forms, we may collect the information you voluntarily provide, including your name, email address, phone number and order-related details.

Technical data strictly necessary for the operation and security of the website may also be processed.

This information is used to answer your requests, deliver and track your orders, provide assistance, keep the service secure and improve the user experience.

Data is not used for purposes incompatible with these objectives.

Information is accessible only to the people and service providers who need it to process your request. Some order data may be sent to our Telegram messaging tool to notify the support team.

We do not sell your personal data.

Data is kept for a period proportionate to handling your request, managing the customer relationship and meeting applicable obligations. It is then deleted or anonymised.

Under applicable regulations, you may request access, rectification, erasure or restriction of the processing of your data. You may also object to certain processing or request the portability of your information.

To exercise your rights, contact us from the Contact page stating the subject of your request.

On your first visit, you can accept or refuse optional audience-measurement cookies. Google Analytics is loaded only after your explicit consent.

Your choice is stored locally in your browser so the banner is not shown on every visit. Refusing does not prevent you from using the site's essential features.

Reasonable measures are implemented to protect information against unauthorised access, loss or alteration.

External services accessible from the site, such as WhatsApp or Telegram, apply their own privacy policies.